Frequently Asked Questions

Everything you need to know about your KISS Colors & Care experience.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for unused and unopened products. Please contact our customer support team to initiate a return and receive a prepaid shipping label.

Are your hair care products sulfate-free?

Yes, many of our KISS Colors & Care products are formulated without sulfates, parabens, and phthalates to ensure the healthiest treatment for your hair and scalp.

Do you ship internationally?

Currently, we only ship within the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.

How do I choose the right size for hair accessories?

Each product page includes a detailed size guide. For items like durags and bonnets, we offer adjustable straps or elastic bands to ensure a comfortable fit for most head sizes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.